Self Storage Knightsbridge Health and Safety Policy
Self Storage Knightsbridge is committed to providing a safe, healthy and secure environment for all customers, visitors, contractors, removal company partners and employees who use our storage facilities and associated services. We recognise our responsibility to manage health and safety risks in a sensible and proactive way, and to continually improve our standards.
Policy Objectives
The objectives of this Health and Safety Policy are to prevent injury and ill health, protect property and minimise disruption to our customers and partners. We aim to identify and control foreseeable risks, particularly those associated with storage units, vehicle movements, handling of goods, and the operation of removal and loading activities on or around our premises.
Management Responsibility
Senior management at Self Storage Knightsbridge is responsible for implementing and reviewing this policy. Management will ensure that adequate resources, information and training are provided so that health and safety requirements are understood and applied throughout the business. Managers will monitor performance, carry out regular inspections and risk assessments, and take prompt action where improvements are required.
Employee Duties
All employees are required to take reasonable care of their own health and safety and that of anyone who may be affected by their actions. Employees must follow all safety instructions, use equipment correctly, and report hazards, near misses, accidents or unsafe practices immediately to their line manager. Staff involved in coordinating storage access, assisting with loading, or working alongside removal companies must adhere strictly to manual handling and traffic management guidance.
Customer and Visitor Responsibilities
Customers and visitors, including those working with independent removal firms, are expected to cooperate with our safety measures while on site. This includes observing all signage, following instructions from staff, using designated vehicle routes and parking areas, and keeping access corridors and emergency exits clear at all times. Customers are responsible for ensuring that any persons acting on their behalf, such as removal operatives, comply with our site rules.
Contractors and Removal Companies
Contractors and removal companies operating at Self Storage Knightsbridge facilities must work safely and in accordance with relevant health and safety requirements. They are expected to carry out their own risk assessments for tasks under their control, particularly lifting, loading, unloading and transporting goods to and from storage units. We may request evidence of appropriate training and insurance from contractors and removal partners. All contractors must cooperate with our staff, observe speed limits, respect loading bay controls and use suitable lifting equipment where necessary.
Risk Assessment and Hazard Control
We undertake regular risk assessments to identify hazards relating to building structure, fire safety, vehicle movements, handling of goods, trips and falls, and security. Control measures may include restricted access, designated walkways, non slip flooring where appropriate, clear signage, regular housekeeping checks and maintenance of lighting and emergency systems. Where removal activities or large deliveries are planned, staff will assess the likely risks in advance and may schedule work to reduce congestion and vehicle interaction.
Safe Use of Storage Units
Customers and removal teams must load units safely and securely. Heavy items should be stored at low levels, with care taken to prevent unstable stacking and overloading. Items must not block entrances, exits or ventilation, and customers must not store prohibited or hazardous materials. Staff may intervene or refuse access if a unit is being used in a way that presents a clear safety risk to people or property.
Manual Handling and Lifting
We recognise that the movement of goods, furniture and personal possessions is central to storage and removal activities. Employees receive guidance on safe lifting techniques and the correct use of trolleys and other handling aids. Where appropriate, customers and removal operatives are reminded to avoid lifting loads that are too heavy or awkward and to seek assistance or use mechanical aids. Unsafe lifting practices are not permitted on site.
Traffic and Vehicle Safety
Vehicle movements within and around our premises are managed to reduce the risk of accidents. Drivers must observe posted speed limits, use designated loading and unloading areas, and follow directional signage. Pedestrians should use marked walkways whenever possible and remain alert to the movement of cars, vans and larger removal vehicles. Idling engines should be kept to a minimum to protect air quality and prevent unnecessary noise.
Fire Safety and Emergency Procedures
Self Storage Knightsbridge maintains fire detection and alarm systems suitable for the premises and ensures that escape routes and exits are clearly marked and kept clear. Fire extinguishers and other emergency equipment are inspected regularly. Staff are trained in emergency procedures, including evacuation and incident reporting. In the event of an alarm, all persons on site must follow instructions, leave the building by the nearest safe route and not re enter until authorised.
Accident Reporting and Investigation
All accidents, incidents, near misses and dangerous occurrences on our premises must be reported to a member of staff as soon as possible. We record and, where necessary, investigate incidents to identify root causes and implement corrective actions. This may include changes to procedures, additional staff training or improvements to the physical environment.
Training, Information and Communication
We provide employees with information and training relevant to their roles, including induction training, refresher briefings and task specific instruction for activities such as customer support, facility inspections and coordination with removal services. Safety information, site rules and emergency instructions are displayed clearly and communicated to customers, visitors and contractors where necessary.
Monitoring, Review and Continuous Improvement
This Health and Safety Policy is reviewed regularly and whenever there are significant changes to our operations, facilities or legislation. We use feedback from employees, customers and contractors, along with incident data and inspection findings, to improve our systems and standards. All members of the Self Storage Knightsbridge team share responsibility for maintaining a culture where safety is prioritised and concerns are addressed promptly.
Policy Availability
A copy of this Health and Safety Policy is available to employees, customers, contractors and removal partners upon request and may be updated from time to time to reflect best practice and operational changes.
