Self Storage Knightsbridge Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Knightsbridge provides storage facilities and related services, including handling, loading, unloading and coordination with removal services. By placing a booking, using our storage units, or instructing us to assist with any associated services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions form the entire agreement between you and Self Storage Knightsbridge in relation to the provision of storage and associated services, unless we agree otherwise in writing signed by an authorised representative.
Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or uses storage or associated services from Self Storage Knightsbridge.
Services means the provision of storage units or space, access to those units or space, handling, packing, loading, unloading and any related assistance, coordination with a removal company, and any other services we agree to provide.
Storage Facility means any premises, building, unit, container, or storage space provided or managed by Self Storage Knightsbridge for the purpose of storing goods.
Goods means the items and property you place into our care or under our control, whether in storage or while being handled in connection with storage and removal services.
Contract means the agreement between Self Storage Knightsbridge and the Customer incorporating these Terms and Conditions.
Scope of Services
Self Storage Knightsbridge provides secure storage facilities and may offer associated services including coordination with removal operators, assistance with loading and unloading, and short-distance transfer of goods to and from the Storage Facility. Any arrangement for transport conducted by third-party removal businesses remains a separate contract between you and that business unless expressly stated in writing.
Our services are intended for lawful storage of personal, household, and business items and for reasonable assistance with moving such items into or out of storage. We do not provide long-haul transport, international shipping, or specialist removal services unless specifically agreed in writing.
Booking Process
You may request storage and associated services by placing a booking with Self Storage Knightsbridge. A booking may be made in person or through other communication methods we make available. When you provide details of the required unit size, duration, and any assistance needed, we will confirm availability and provide a quotation.
The Contract between you and Self Storage Knightsbridge is formed when we issue a written or electronic confirmation of your booking and you accept the quotation, or when you make payment of any required deposit, whichever occurs first. All bookings are subject to availability and to these Terms and Conditions.
You are responsible for ensuring that all information supplied at the time of booking is accurate, including your name, address, identification details, contact information, required dates, and a general description of the Goods. We may require proof of identity and proof of address before granting access to the Storage Facility or commencing any services.
Any changes to a booking, including changes to the storage unit size, access dates, or requested assistance must be requested by you and agreed by us in advance. We reserve the right to refuse changes where we reasonably consider that we cannot accommodate them or where additional charges apply and are not agreed.
Payments and Charges
All charges, including storage fees, handling fees, and any charges for removal-related assistance, will be set out in our quotation or price list. Unless otherwise agreed in writing, storage fees are payable in advance for each billing period. Additional services may be charged in arrears or in advance as we notify you.
We may require a deposit before granting access to your storage unit or commencing services. The amount of the deposit will be notified to you at the time of booking. We may apply your deposit towards any unpaid charges, damage, cleaning costs, or disposal fees incurred in connection with your use of the Storage Facility.
Payment must be made using methods we accept at the time, and in the currency stated on our invoice or quotation. Time of payment is of the essence. If payment is not received by the due date, we may, without prejudice to any other rights, suspend access to the Storage Facility, withhold performance of services, and apply late payment charges or interest as permitted by law.
We reserve the right to review and vary our charges from time to time. Any change to storage fees during an ongoing storage period will be notified to you with reasonable notice. If you do not agree to a fee change, you may terminate your Contract by providing notice in accordance with the cancellation provisions below and removing your Goods from the Storage Facility before the new charges take effect.
Cancellations and Termination
You may cancel your booking for storage or associated services before the start date by providing us with notice. Where you cancel with reasonable notice, any prepaid charges may be refunded in whole or in part, subject to any non-refundable fees disclosed at the time of booking and subject to any costs already incurred in preparing your unit or services.
If you cancel at short notice, fail to attend, or do not bring your Goods for storage on the agreed date, we may retain all or part of any deposit or prepayment as a cancellation charge, to reflect the administrative time and resources reserved for your booking.
Ongoing storage arrangements are generally on a rolling basis, subject to a minimum term where applicable. You may terminate storage by providing the period of notice specified in your booking confirmation or, if none is specified, by giving at least one full billing period of notice. All charges remain payable up to the end of the notice period. You must remove all Goods from the Storage Facility by the termination date and leave the unit or space in a clean and tidy condition.
Self Storage Knightsbridge may terminate the Contract immediately or suspend access to the Storage Facility if you fail to pay any sum when due, breach these Terms and Conditions, use the Storage Facility for unlawful purposes, create a risk to safety or property, or act in an abusive or threatening manner towards our staff, contractors or other customers.
On termination, if you do not remove your Goods in accordance with our instructions, we may exercise our rights of lien and sale or disposal as set out in these Terms and Conditions.
Access and Security
Access to the Storage Facility is subject to our opening hours or access arrangements as notified to you. We may vary access times temporarily or permanently for operational, safety, or security reasons. Where practical, we will provide reasonable notice of changes to access arrangements.
You are responsible for ensuring that your unit is securely locked and that any access codes, keys, or security devices issued to you are kept safe and not disclosed to unauthorised persons. You must notify us immediately if you suspect that any access device or code has been compromised.
We may operate security systems including CCTV and controlled access points. These systems are for the general security of the site and do not guarantee the safety of individual units or Goods. You must take reasonable steps to protect your property, including arranging appropriate insurance cover.
Customer Responsibilities
You are responsible for packing and securing your Goods so that they are safe for handling, storage and any associated removal services. Boxes and containers must be robust and properly sealed. Any heavy or fragile items must be clearly identified and suitably protected.
You must not store or bring into the Storage Facility any items that are prohibited by these Terms and Conditions or by law. You must comply with all safety instructions, fire precautions, and site regulations notified by us from time to time.
You agree to ensure that any removal company or third party acting on your behalf while on our premises complies with our site rules and does not cause damage, obstruction, or nuisance. You are responsible for the acts and omissions of any third party you authorise to access your unit or handle your Goods.
Prohibited Goods and Waste Regulations
You must not store or bring into the Storage Facility any of the following items: explosives, firearms, weapons, ammunition, gas canisters, flammable or combustible materials, chemicals, toxic, hazardous or medical waste, illegal substances, perishable foodstuffs likely to deteriorate, living plants or animals, or any items that emit fumes, odours, or attract vermin.
Waste of any kind must not be left in units, corridors, loading bays, parking areas or any common parts of the Storage Facility. You are responsible for removing all packaging, unwanted items, and general refuse from the site and disposing of it lawfully. We do not operate as a waste transfer or disposal facility.
Where you leave waste or unauthorised items on site, or where we are required to arrange disposal because you have failed to clear your unit on termination, we may charge you reasonable fees for removal, cleaning, and lawful disposal. This may include additional charges where items are classed as special or hazardous waste under applicable environmental regulations.
We comply with applicable waste and environmental regulations and may refuse access for any items we reasonably suspect are hazardous, unlawful, or unsuitable for storage. We may notify the relevant authorities if we believe items stored are in breach of law or pose a risk to health, safety, or the environment.
Liability and Insurance
You acknowledge that Self Storage Knightsbridge does not ordinarily know the nature or value of the Goods stored and does not provide insurance cover for your Goods as part of the standard storage fee. You are strongly advised to arrange your own insurance on an all-risks basis to cover loss or damage to your Goods while in storage and during any associated handling or removal services.
We will exercise reasonable care in providing the Services and maintaining the Storage Facility. However, to the fullest extent permitted by law, we shall not be liable for any loss, damage, deterioration, theft, or destruction of Goods, whether arising from fire, flood, theft, vermin, pests, explosion, storm, civil disturbance, or any other cause, unless caused directly by our negligence or breach of duty.
Where we are found liable for loss or damage to Goods, our total liability shall be limited to the lower of the cost price of the Goods or a fair replacement value, subject to any overall financial limit stated in our quotation or booking confirmation. We will not be liable for any loss of profit, loss of business, consequential loss, or indirect loss arising from the use of our Services.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.
Any claim relating to loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after you become aware of the loss or damage. You must provide reasonable evidence of the condition and value of the Goods and cooperate with any investigation.
Lien, Sale and Disposal Rights
We have a right of lien over your Goods for all sums due and payable to Self Storage Knightsbridge under the Contract, including storage fees, late payment charges, cleaning, repair or disposal costs, and any other amounts properly incurred in relation to your use of the Storage Facility.
If any sum remains unpaid after its due date, we may refuse access to your unit, secure the unit against entry, and retain your Goods until full payment is received. Where sums remain outstanding for a period we reasonably consider excessive, we may, after giving reasonable notice of our intention, sell or dispose of some or all of the Goods to recover the outstanding sums and the costs of sale or disposal.
We will apply the proceeds of any sale first to our costs, fees and expenses, then to the outstanding debt. Any balance remaining after settlement of all sums due will be held for you, subject to any legal obligations. If the sale proceeds are insufficient to clear the debt in full, you remain liable for the shortfall.
Third-Party Removal Services
Where we assist with the arrangement of a removal company to collect or deliver your Goods to or from the Storage Facility, any contract for transport is between you and the removal operator unless we expressly state otherwise in writing. Self Storage Knightsbridge is not responsible for the performance of any third-party company, its staff, or its equipment.
We may, at your request, provide guidance or coordination for loading, unloading or short transfers within or immediately around the Storage Facility. Our responsibility in such cases is limited to the careful handling of Goods while under our direct control, and is subject to the liability limitations set out in these Terms and Conditions.
Data Protection and Personal Information
We collect and process personal information about you for the purposes of managing your booking, administering the Contract, providing the Services, ensuring site security, and complying with legal obligations. This may include your name, contact details, identification documents, payment details and CCTV recordings.
We will handle your personal data in accordance with applicable data protection laws and our internal policies. We will not sell your personal information to third parties. We may share your information with service providers, insurers, and authorities where this is necessary for the performance of the Contract, for security, or where required by law.
Events Beyond Our Control
We are not liable for any failure or delay in performing our obligations under the Contract to the extent that such failure or delay is caused by events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, severe weather, fire, flood, acts of terrorism, civil unrest, labour disputes, power failures, breakdown of equipment, or the actions of governmental or regulatory authorities.
Where an event beyond our control occurs, we will take reasonable steps to minimise its impact and to resume normal operations as soon as reasonably practicable. If the event continues for a prolonged period and substantially affects our ability to provide the Services, either party may discuss reasonable arrangements, which may include suspension or termination of the Contract.
Variations to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or our operational requirements. Any updated version will apply to new Contracts and, where we notify you, to ongoing storage arrangements after the date of notification.
Where changes materially affect your existing rights or obligations, we will provide reasonable notice. If you do not wish to accept any such changes, you may terminate the Contract by giving notice and removing your Goods before the changes take effect, subject to payment of all sums due up to the date of termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and Self Storage Knightsbridge agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.
Severability and General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions shall continue to be valid and enforceable.
No failure or delay by Self Storage Knightsbridge in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of that or any other right or remedy.
The Contract is personal to you and may not be assigned or transferred without our prior written consent. We may assign or transfer our rights and obligations under the Contract to another organisation, provided this does not materially reduce the level of service or protection afforded to you.
These Terms and Conditions are written in the English language. If they are translated into another language, the English version shall prevail in the event of any inconsistency.
By using Self Storage Knightsbridge services, arranging storage, or requesting associated removal assistance, you confirm that you have read, understood, and agree to these Terms and Conditions.
