Selfstorage Knightsbridge Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Knightsbridge and on which customers may book, use, and end a storage agreement. By making a reservation, signing an agreement, or otherwise taking possession of a storage unit, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should read the full agreement carefully before proceeding. The purpose of this document is to create a fair, transparent framework for the use of our self storage service, including the booking process, payments, cancellations, liability, waste rules, and governing law.
These terms apply to all customers, whether booking a unit for personal belongings, business stock, archived documents, or other lawful items permitted under the agreement. They should be read alongside any inventory, intake note, payment schedule, or unit access instructions provided at the time of booking. In these terms, references to “we”, “us”, and “our” mean the storage provider, while “you” and “your” mean the customer or account holder.
We may update these Terms and Conditions from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law or is clearly stated to have immediate effect. Continued use of the storage facility after an update may be treated as acceptance of the revised terms.
Booking process begins when you submit a reservation request and provide the information needed to create a customer account and assign a unit. This may include your name, address, contact details, identification documents, and any other information reasonably required for security, fraud prevention, and compliance purposes. A booking is not confirmed until we have accepted your request and received any deposit, first payment, or signed agreement that may be required.
We reserve the right to decline a booking, request additional verification, or refuse access where we reasonably believe that the information supplied is incomplete, inaccurate, or unsuitable for the intended use. You must ensure that all details given during booking remain accurate. If your circumstances change, you should notify us promptly so records can be updated. Any quote or estimate provided before confirmation is based on the details available at the time and may change if the unit type, duration, or service requirements change.
The storage unit allocated to you is generally for your exclusive use during the term of the agreement, subject to your compliance with these terms. You must not transfer, sublet, assign, or share use of the unit unless we have given prior written consent. The size of the unit should be chosen carefully, as we do not guarantee that a different unit will be available later if you find you need additional space.
Payments must be made in accordance with the payment plan set out in your agreement or invoice. Charges may include the storage fee, administration charges, deposit, late payment fees, cleaning charges, disposal costs, lock replacement, or any other applicable service charges. Unless stated otherwise, fees are payable in advance and must be received by the due date. We may require you to set up a recurring payment method or authorise card payments for ongoing charges.
If a payment is missed or declined, we may charge reasonable administrative costs associated with collection attempts, failed payments, or account recovery. Persistent non-payment may lead to suspension of access, denial of entry, or termination of the agreement in line with the notice provisions below. Any overdue balance may continue to accrue until paid in full, and we reserve the right to recover any reasonable costs incurred in collecting unpaid sums.
Prices may be reviewed periodically. Where a price change is permitted under the agreement, we will give notice in accordance with the relevant clause and any applicable law. If the agreement is renewed automatically or continues on a rolling basis, the revised charge will apply from the stated date. Payment of an updated invoice or continued use of the unit after the effective date may be treated as acceptance of the revised pricing.
Cancellations and ending the agreement
You may cancel your booking before the storage agreement starts, subject to any cancellation terms stated at the time of reservation. If you cancel after the agreement has started, the cancellation rules in your contract will apply. In some cases, an administration fee, notice period, or partial charge for the time used may remain payable. Any refund, if due, will only be made in accordance with the agreement and after deducting amounts properly owed to us.
Where the agreement runs on a fixed term, you must give any required notice if you do not wish to continue at the end of the term. If the agreement is rolling, you must provide the notice period stated in the contract before removing all goods and returning the unit to us. Termination is not complete until the unit is emptied, cleaned, and returned in an acceptable condition together with all keys, access devices, and security items issued to you.
If you fail to vacate the unit by the end of the notice period or fixed term, we may continue charging storage fees until the unit is fully cleared and access has been returned. We may also move items, secure the unit, or take other reasonable steps to protect our interests and those of other customers, provided we act reasonably and in line with applicable law.
Customer responsibilities
You are responsible for packing, loading, and storing your items properly so they are suitable for self storage. Items should be clean, dry, secure, and properly labelled where appropriate. You must use the unit only for lawful purposes and only store items permitted under the agreement. We may inspect a unit where we have reasonable grounds to believe there is a breach of these terms, a safety concern, or a legal requirement to do so.
You must not store hazardous, dangerous, illegal, flammable, explosive, odorous, perishable, live, or environmentally harmful substances unless we have expressly agreed in writing and the law permits such storage. You must also ensure that items do not attract pests, create leaks, or cause contamination. If your goods may require special handling, you must disclose this before storage begins. Failure to do so may result in removal, disposal, or termination of the agreement without refund.
Access to the unit may be subject to security measures, identity checks, and site rules. You are responsible for keeping your access codes, keys, and other security information confidential. Any person using your access details will be treated as authorised by you unless we have been notified otherwise and had a reasonable opportunity to update our records. You remain responsible for all actions taken through your account unless we are legally at fault.
Liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to those exceptions, we are not responsible for loss or damage arising from events outside our reasonable control, including fire, flood, storm, theft, power failure, internet disruption, civil unrest, or acts of third parties.
We do not act as a bailee unless expressly stated in writing, and the storage unit is generally rented on the basis that the customer retains control over the contents. You should insure your goods for their full replacement value throughout the storage period. We may, but are not obliged to, maintain insurance for our own property and business operations. Any insurance we offer or arrange for you will be subject to its own terms, exclusions, and limits, which must be reviewed separately.
To the fullest extent allowed by law, we will not be liable for indirect or consequential losses such as loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss resulting from delayed access to your items. We are also not liable for deterioration caused by inherent vice, poor packing, unsuitable containers, or the nature of the goods themselves. Your statutory rights, where applicable, are not affected.
Waste regulations must be followed at all times. You are responsible for removing all waste, packaging, pallets, shrink wrap, broken items, and unwanted goods from the premises unless we have agreed to dispose of them as a separate paid service. You must not leave waste in corridors, loading areas, external bays, or around the unit. Any waste left behind may be removed by us and charged to your account, including disposal and labour costs.
You must not store or dispose of hazardous waste, electrical waste, chemicals, oil, paint, batteries, tyres, or any regulated materials unless specifically authorised in writing and processed in accordance with the relevant legal requirements. If we discover prohibited waste or contamination in your unit, we may take immediate action to protect health, safety, and the environment, including isolating the goods, arranging specialist disposal, and passing costs to you where permitted by law.
Where items are removed because they are abandoned, unsafe, or non-compliant, we may retain them for a reasonable period where required and then dispose of them in accordance with applicable law and any contractual notice procedures. You remain liable for the costs of disposal and any resulting damage, cleaning, or remediation caused by your breach of these terms.
Access, security, and use of the unit are subject to fair and reasonable controls. We may set opening hours, access rules, identification requirements, and operational restrictions to protect the facility and its users. You must comply with all instructions issued by our staff or displayed notices. We may refuse access temporarily if there is a safety issue, maintenance, security incident, or other reasonable cause.
You must not use the unit for residential, commercial, or public-facing activity unless explicitly permitted. The unit may not be used as a workplace, meeting place, or address for unlawful operations. You must not carry out repairs, construction, painting, or any activity likely to cause noise, fumes, dust, or disturbance without written permission. Any breach may lead to immediate action, including suspension or termination.
Force majeure and operational interruptions may affect service from time to time. We are not liable for delay or failure to perform any obligation where this results from an event beyond our reasonable control, provided we take reasonable steps to reduce the effect of the disruption. If access is temporarily limited for safety, repair, or compliance reasons, we will aim to restore normal service as soon as reasonably practicable.
Default, removal, and sale of goods
If you fail to pay sums due, breach the agreement, or leave goods beyond the end of the term without permission, we may exercise rights available under the contract and applicable law. These may include restricting access, charging interest or late fees where permitted, moving goods, securing the unit, or terminating the agreement. Any such action will be taken reasonably and in proportion to the issue concerned.
Where goods remain uncollected, or where a serious default has occurred, we may serve notice requiring you to remedy the breach or remove the items. If you do not comply within the period given, we may dispose of, sell, or otherwise deal with the goods to recover sums owed, subject to any legal requirements and any notice obligations in the agreement. Any surplus proceeds after deducting lawful costs and debts will be handled in accordance with applicable law.
Nothing in these terms prevents us from taking emergency action where immediate intervention is necessary to protect life, prevent damage, or comply with law. In such cases, we will act as reasonably as possible and, where appropriate, notify you afterwards. You remain responsible for your goods and for ensuring they are insured and stored lawfully.
Complaints, variation, and governing law
We aim to manage all service matters fairly and in good faith. If a dispute arises, the parties should first try to resolve it through direct written communication and a reasonable opportunity to review the issue. Any complaint should be made promptly so that we can investigate while evidence is still available. If a matter cannot be resolved informally, it may be handled in accordance with the dispute procedures set out in the agreement or required by law.
We may vary these terms where the agreement allows us to do so, provided any required notice is given. If any clause is found to be invalid or unenforceable, the remainder of the terms will continue in effect. No failure or delay by us in enforcing a right will operate as a waiver of that right unless confirmed in writing.
These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise. By using the service, you confirm that you have read, understood, and agreed to these terms in connection with the self storage arrangement.